The Doctor Will See You Now: Virtual Visits are Here

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Throughout National Diabetes Month, we will be sharing insights into Joslin’s innovations in care for diabetes and its complications as part of our mission of preventing, treating and curing diabetes. Our vision is a world free of diabetes and its complications.

This week, learn about Joslin’s integration of digital healthcare into the patient experience.  By blending the best of diabetes care with the digital age, Joslin is making it easier for patients to gain access to their healthcare team from afar, without having to come to the clinic.

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A new online program for Joslin patients to “virtually” visit their clinicians makes it easier to manage appointments from anywhere in the world—home, work, school and while traveling.
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“I now can visit my diabetes team from my seasonal home in California,” says patient Arthur Hersh (above right), participating in a video conference with nutritionist Gillian Arathuzik, R.D., L.D.N., C.D.E. (above left). The program stems from Joslin initiatives to provide the latest in Web-based care.

Paul Penta (below), among Joslin’s Information Technology specialists, explains the benefits: “Given the nature of both type 1 and type 2 diabetes, self-management technologies can have a huge impact, giving people more control over their lives. The Virtual Visit Program is a great way to provide follow-up care.”

p_penta (26)To use this technology, patients first install software on their computer. This software has been specially developed to provide the level of privacy required by HIPAA. Then the patient schedules an appointment for a virtual visit, which follows a flow similar to an in-person visit. At the appointed time, the patient connects online with a front-desk staff member, who transfers the patient to the clinician’s queue, or “waiting room,” where the provider picks up the patient’s video call.
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The patient and clinician simultaneously view each other on screen, and the clinician also uses a second monitor to access and discuss test results and the patient’s electronic health
record. Currently, virtual visits are being offered as follow-up appointments for Joslin patients who are being seen in person at least once a year.

Visit us on Friday to learn about the Joslin Institute for Technology Translation, and how they are helping improve diabetes devices and digital care.
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Photo credit: John Soares

2 Responses to The Doctor Will See You Now: Virtual Visits are Here

  1. Amrita says:

    Informative article!!! I appreciate the way Joslin communications are making use of technology in providing doctor appointment online. Creating an environment as if patient and doctor are in clinic through video is really amazing. I am not sure whether this technology is being used in India. Here as far as I know, only online doctor appointment software like AarogyaData, Practo and DocSuggest, etc. are big players helping patients seek a fixed time slot for appointment with doctors.

  2. Harry Fox says:

    Thank you very much for sharing. This is a great insight. I am confident it’s going to be helpful to me and many others. I’m wondering if you or anyone else has additional sources for me to read further and to be able to dig a little deeper?

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